In the case of a missed or broken appointment, a hand written letter will be sent to the patient and scanned into patient chart. Following the letter, the “patients due for recall” list will be obtained and phone calls will be made from designated location.

At every practicable time, a doctor will conduct an exam in the established order. Summon an exam doctor in the following order with relation to a 45 minute hygiene appointment.

  1. 0-30 minutes – the IE doctor
  2. 30-40 minutes – any available doctor
  3. Should a doctor not be available by the 40th minute the patient will be given three options:
    1. No exam this appointment
    2. Exam by a doctor at another day or time
    3. Wait for the exam, possibly in either another room or the waiting room/area.

Late hygiene policy – cleanings should end 10 minutes prior to end of appointment (5minutes cleaning and 5minutes exam) 

  • This place was great. The new patient documents were easy to fill out online before the appointment and it made checking in for the first time a breeze. The waiting room was very comfortable and all of the staff members were very friendly. I was very pleased that they were able to see me earlier than I had originally scheduled because I was having a bit of discomfort. Check out was great, too. They helped me understand my bill and plan for upcoming procedures. I would highly recommend this place.
    Justin H. - Washington, DC